Shipping

At AMAREL, we believe the experience of owning a fragrance begins long before the first spray.

Every order is prepared and packaged with care to ensure that your fragrance reaches you in its intended condition.

This Shipping Policy outlines our delivery timelines, shipping arrangements, and procedures for managing shipments.

1. Complimentary Shipping

All AMAREL orders are eligible for complimentary shipping across serviceable locations in India.

We do not charge any shipping, delivery, or handling fees, irrespective of the order value or number of products purchased.

There is no minimum purchase requirement to qualify for free shipping.

2. Order Processing and Dispatch

Once an order has been successfully placed and confirmed, it enters our order preparation and fulfilment process.

Orders are dispatched following the necessary verification, packaging, and fulfilment procedures.

Processing and dispatch timelines may vary depending on product availability, collection launches, order volumes, and operational requirements.

Once your order has been dispatched, the relevant shipment confirmation and tracking details will be communicated through the contact information provided at checkout.

Please note that the estimated delivery period begins from the date of dispatch, not the date of order placement.

3. Shipping and Delivery Timeline

AMAREL works with third-party logistics aggregators and their associated courier partners to fulfil deliveries.

Estimated Delivery: 2–7 days from the date of dispatch.

Delivery timelines are estimates provided based on the logistics network and may vary depending on the destination, courier operations, and other factors affecting transportation.

Once an order has been handed over to the logistics partner, transportation, shipment routing, and last-mile delivery are managed by the respective logistics service providers.

While our logistics partners are responsible for carrying out delivery operations, AMAREL remains available to assist customers with shipment-related concerns and fulfil its applicable obligations as the seller.

Delivery within the estimated timeframe cannot be guaranteed in every circumstance.

4. Order Tracking

Once an order is dispatched, customers will receive shipment tracking information through their registered contact details.

Tracking information may be accessed through the relevant logistics partner’s tracking platform.

Customers are encouraged to monitor their shipment status and remain available for any delivery-related communication from the courier partner.

If you experience difficulty tracking your order, please contact admin@amarel.in for assistance.

5. Delivery Delays

Although we strive to provide a seamless delivery experience, shipments may occasionally be delayed due to circumstances such as:

• Courier or logistics network disruptions.
• Adverse weather or transportation restrictions.
• Public holidays or regional delivery limitations.
• Incorrect or incomplete shipping information.
• Other unforeseen operational circumstances.

Where a material delay occurs, AMAREL will make reasonable efforts to coordinate with the logistics provider, communicate relevant updates, and assist in resolving the issue.

Where an order cannot be fulfilled or delivered within the applicable contractual or legally required timeframe, customers will be provided with an appropriate remedy in accordance with applicable law.

6. Delivery Address and Failed Delivery Attempts

Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incomplete, or delivery cannot otherwise be completed, the logistics partner may attempt redelivery or return the shipment to its origin.

In such circumstances, customers should contact AMAREL for assistance with the available resolution options.

Address modifications after dispatch may not always be possible and are subject to the logistics partner’s operational capabilities.

AMAREL will handle undelivered or returned shipments fairly and in accordance with applicable consumer protection requirements.

7. Damaged or Missing Shipments

In the unlikely event that your order arrives visibly damaged, tampered with, or incomplete, we recommend documenting the condition of the package before opening it.

We strongly encourage customers to record a clear, continuous unboxing video to assist with the verification of transit-related concerns.

For damaged, defective, incorrect, or missing products, please refer to our separate Refund, Return, Exchange & Cancellation Policy, which outlines the applicable claim procedure and remedies.

An unboxing video is preferred supporting evidence but is not an absolute prerequisite for exercising statutory consumer rights.

8. Cancellation After Dispatch

Once an order has been dispatched and handed over to our logistics partner, voluntary cancellation requests will not be accepted.

Any exceptions, refunds, or remedies required under applicable law will be handled in accordance with our Refund, Return, Exchange & Cancellation Policy.

9. Shipping Availability

AMAREL delivers to serviceable locations within India, subject to the coverage and restrictions of our logistics partners.

Availability for a particular delivery location may be determined using the PIN code provided during checkout.

If an order cannot be delivered to the specified destination, AMAREL will notify the customer and arrange an appropriate resolution, including a refund where applicable.

10. Policy Updates

AMAREL may revise this Shipping Policy to reflect changes in logistics arrangements, business operations, or applicable legal requirements.

Any updates will be published on our website with the relevant revision date.

Changes will not retrospectively diminish rights arising from previously accepted orders, except where otherwise permitted or required by law.

11. Contact Information

For shipping enquiries, tracking assistance, or delivery-related concerns, please contact:

AMAREL

Owned and Operated by: Float Daily Private Limited

Email: admin@amarel.in

Business Correspondence Address: House No. 596, Flock Coliving, Sector 43, Gurugram, Haryana – 122009, India